Distance sales contract

This contract is concluded between the buyer and the seller whose details are given below for orders placed on comsayfa.tr/com-zeytinyagi, under the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

1. Seller

Name: COM Zeytinyağı

Address: Karşıyaka İskele, Karşıyaka / İzmir

Website: comsayfa.tr/com-zeytinyagi

2. Buyer

The person who places the order. The buyer's name, phone and delivery details are those given when ordering.

3. Subject

The subject of the contract is the sale and delivery of the goods chosen by the buyer in the order. The main features, quantity, sale price including taxes and any delivery costs are shown in the order summary and on the product page. The order summary is an annex to this contract.

4. Price and payment

Prices shown on the product page and in the order summary include VAT. Payment methods: credit and debit card, bank transfer, payment on delivery (for WhatsApp orders). For card payments, the card details are not seen or stored by the seller; payment is made on the page of a licensed payment institution.

For subscription purchases, each period's order is notified before payment; the customer can cancel the subscription at any time free of charge.

5. Delivery

Shipping: Aras Kargo ₺120, Yurtiçi Kargo ₺130. Shipping is free on orders over ₺1.000. The shipping fee is shown separately in the order summary.

Store pickup: the buyer collects the order at the seller's address; no extra fee is charged for pickup.

The seller delivers the order within 30 days at the latest. If it cannot be delivered within this period, the buyer may terminate the contract; the amount paid is refunded within 14 days.

6. Right of withdrawal

The buyer may withdraw from the contract within 14 days from the day the goods are received, without giving any reason and without paying any penalty. The notice of withdrawal is sent to the seller in writing within this period, or through the form on the Contact page, by phone or by e-mail. The seller refunds the full amount paid, by the same payment method, within 14 days from the day the notice reaches them. The buyer returns the goods to the seller within 10 days after the notice of withdrawal.

7. Cases where the right of withdrawal does not apply

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used in the following cases:

• Goods or services whose price changes with fluctuations in financial markets beyond the seller's control
• Goods made to the consumer's specifications or personal needs
• Goods that spoil quickly or may pass their expiry date
• Goods whose protective elements such as packaging, tape, seal or package have been opened after delivery and which cannot be returned for health and hygiene reasons (such as cosmetics, personal care products and underwear)
• Goods that after delivery have been mixed with other items and by their nature cannot be separated
• Audio or video recordings, software and computer consumables whose packaging has been opened after delivery
• Newspapers, magazines and similar periodicals, except those supplied under a subscription

8. Defective goods

If the goods delivered are defective, the buyer may use the rights under Article 11 of Law No. 6502: withdrawing from the contract, a price reduction, free repair or replacement with a non-defective item. To report a defect, contact the seller.

9. Disputes

For disputes within the monetary limits set each year by the Ministry of Trade, the Consumer Arbitration Committee at the buyer's place of residence or where the transaction took place has jurisdiction; above these limits, the Consumer Court has jurisdiction.

10. Entry into force

Before confirming the order, the buyer accepts having read this contract and the pre-information form. The contract is concluded when the order is confirmed.

Last updated: 22 October 2026